Refund policy

Understanding Our Refund Policy


Refund policy

Important: No returns or cancellations are accepted.

Damages and issues

If you encounter any problems with your order — such as receiving the wrong file or a corrupted download — please contact us immediately so we can resolve the issue.

Non-returnable items

Please note that due to the digital nature of our products, all STL files are non-refundable and non-returnable once downloaded.
This includes:

  • Digital files (STL, ZIP, or other formats)

  • Customized or made-to-order items

  • Discounted or promotional content

  • Gift cards

Exchanges

Since digital products cannot be returned, we do not offer exchanges.
However, if you experience a technical issue or receive the wrong file, contact us — we’ll do our best to help.

Refunds

Refunds are only granted in exceptional cases where:

  • The file is defective or corrupted

  • The download link is not working and cannot be resolved

Approved refunds will be processed to your original payment method.
Please allow some time for your bank or provider to complete the transaction.

What is Our Refund Policy?

Our refund policy is designed to provide clarity to our customers about the return process. It outlines the conditions under which a refund may be issued, including time limits and eligibility requirements. Understanding this policy is essential, because it helps customers make informed decisions. We want to ensure transparency, so you can shop with confidence.

Eligibility for Refunds

To qualify for a refund, products must be returned in their original condition within a specified time frame. Items that have been used or damaged may not be eligible for a refund. However, we do provide exceptions for defective products. Therefore, it's crucial to review the details of our refund policy before making your purchase to avoid any misunderstandings.

How to Request a Refund

Requesting a refund is a simple process. Customers must fill out a refund request form available on our website. After submitting the form, you will receive confirmation via email. We aim to process refunds as quickly as possible, typically within a few business days. Because we value your satisfaction, our customer service team is always available to assist you with any questions regarding your refund request.