FAQ
FAQ – Frequently Asked Questions
📂 Files and Downloads
What do I receive after purchase?
You'll receive a downloadable STL file immediately after your order, accessible via the confirmation page or a link sent by email.
I haven't received the file, what should I do?
Check your spam folder. If you can't find the file, contact info@nyokistl.com for a manual delivery.
Can I re-download the files later?
Yes, you can access your past orders anytime via your account.
🖨️ 3D Printing Information
Are the STL files ready to print?
Yes, all models are optimized and tested for home 3D printing.
Do I need supports or specific settings?
Some models require supports. Please consult the product description for recommendations.
What scale are the models?
Most are designed at 1:10 or 1:6 scale, but you can resize them in your slicing software.
📜 Usage and License
Can I sell prints of the models?
No, the files are for personal use only. Resale or redistribution is prohibited.
Can I modify the files?
Yes, for personal use, but you cannot share or sell the modified versions.
Do I own the models after purchase?
No, you are purchasing a license for use, not ownership of the design.
💳 Payments and Issues
What payment methods do you accept?
Credit cards, Apple Pay, Google Pay, PayPal, and other secure methods via Shopify Payments.
Can I request a refund?
No, refunds are not possible once the files have been downloaded. Contact us in case of a technical issue.
❓ Other Questions?
Contact info@nyokistl.com for any other questions; we'll respond quickly!
If you have a specific question or need help, please specify it, and I'll give you a precise answer!